Shipping policy

DELIVERY
Last updated: October 2026
Every MIQU order is prepared with care and dispatched through selected delivery partners. Delivery charges, estimated timeframes and any applicable duties are determined by destination.

01 — UNITED ARAB EMIRATES
Estimated delivery: 1–3 business days
Delivery is complimentary on prepaid orders within the United Arab Emirates.
Cash on Delivery is available within the UAE. A delivery charge of AED 25 applies to all Cash on Delivery orders.
The AED 25 charge will be shown at checkout before the order is placed.
Orders are delivered across all Emirates. Estimated delivery time begins once the order has been confirmed and prepared for dispatch.

02 — GCC DELIVERY
Estimated delivery: 2–5 business days
MIQU delivers to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
Delivery is complimentary on GCC orders of AED 700 or more.
For orders below AED 700, the applicable delivery charge will be calculated and shown at checkout before the order is placed.
DUTIES & CUSTOMS
Complimentary delivery does not include customs duties, import taxes, clearance fees or other charges imposed by the destination country.
Any such charges remain the responsibility of the client and may be collected by the relevant authority or delivery partner before or upon delivery.

03 — INTERNATIONAL DELIVERY
Estimated delivery: 5–8 business days
MIQU delivers internationally to the United Kingdom, the United States and the 27 member states of the European Union.
International delivery charges are the responsibility of the client and are calculated according to destination and order details. The applicable delivery charge will be shown at checkout before the order is placed.
Customs duties, import taxes, clearance charges and any other destination-specific fees are not included in the product price or delivery charge and remain the responsibility of the client.
These charges are determined by local authorities and may be collected before or upon delivery.

04 — ORDER PREPARATION
Orders are prepared and dispatched on business days.
Orders placed during weekends, public holidays or periods of exceptional demand may require additional preparation time.
Once an order has been dispatched, available tracking information will be sent to the email address provided at checkout.

05 — DELIVERY ESTIMATES
All delivery timeframes are estimates and may vary according to destination.
Customs procedures, public holidays, weather, carrier disruption or circumstances outside MIQU’s reasonable control may affect delivery times.
Where MIQU becomes aware of a material delay, MIQU Client Care will assist where possible.

06 — DELIVERY DETAILS
Please ensure that the delivery address, telephone number and contact information provided at checkout are complete and accurate.
If you notice an error after placing an order, contact MIQU Client Care as soon as possible.
We will make reasonable efforts to assist before dispatch. Once an order has entered preparation or delivery, changes to the address or delivery instructions may no longer be possible.

07 — TRACKING
Where tracking is available, the relevant details will be provided once your order has been dispatched.
Tracking information may require a short period to become active after the parcel has been handed to the delivery partner.

08 — DELIVERY ATTEMPTS
Delivery requirements may differ according to destination and delivery partner.
The client is responsible for ensuring that someone is available to receive the order where required and for responding to any delivery instructions or contact attempts from the delivery partner.
If a delivery cannot be completed, the delivery partner may arrange another attempt, redirect the parcel or return it in accordance with its procedures.
If you require assistance, contact MIQU Client Care.

09 — DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES
Every MIQU order should arrive as intended.
If an order arrives damaged, incomplete or different from what was ordered, please contact MIQU Client Care as soon as possible with your order number and, where helpful, photographs of the parcel, packaging and products received.
MIQU Client Care will review the matter and arrange the appropriate next step in accordance with our Returns & Refunds Policy and applicable law.

10 — DELIVERY MARKED AS RECEIVED
If tracking indicates that an order has been delivered but you have not received it, please contact MIQU Client Care as soon as possible.
We will review the delivery information with the relevant delivery partner and assist with the next steps.

11 — CUSTOMS & IMPORT REQUIREMENTS
International and GCC orders outside the United Arab Emirates may be subject to local customs procedures.
The client is responsible for any customs duties, import taxes, clearance fees or other charges imposed by the destination country unless MIQU expressly states otherwise at checkout.
MIQU does not determine these charges and cannot guarantee their amount before import.
Delays caused by customs authorities may affect the estimated delivery timeframe.

12 — MIQU CLIENT CARE
For assistance with an order or delivery:
MIQU Client Care
 support@maisonmiqu.com
Please include your order number where available.