Privacy policy
PRIVACY & DATA PROTECTION
Last updated — September 2026
MIQU treats privacy with the same discretion and care expected throughout the House.
This Privacy Policy explains how MIQU collects, uses, discloses and protects personal information when you visit our website, place an order, communicate with MIQU Client Care, subscribe to MIQU communications or otherwise interact with us.
MIQU is operated by MAISON MIQU, in the United Arab Emirates.
01 — INFORMATION WE COLLECT
We may collect personal information that you provide directly to us, including your:
Name, email address, telephone number, billing and delivery address, account details, order and transaction information, product preferences, communications with MIQU Client Care, marketing preferences and any information you choose to provide when contacting us.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser and device information, pages viewed, interactions with the website and information collected through cookies and similar technologies.
Payment information is processed through our authorised payment providers. MIQU does not need to retain complete payment-card details in order to fulfil your purchase.
02 — HOW WE USE PERSONAL INFORMATION
We use personal information where necessary to operate and protect the House and provide our services, including to:
Process and fulfil purchases; arrange payment and delivery; manage accounts; provide MIQU Client Care; respond to enquiries; prevent fraud and protect the security of our website; comply with legal and regulatory obligations; maintain business and transaction records; understand and improve our website, products and services; and communicate news, product releases and House developments where you have requested or otherwise lawfully agreed to receive them.
Where required by applicable law, we will rely on an appropriate legal basis for processing your personal information, including consent, performance of a contract, compliance with legal obligations or other lawful grounds.
03 — MARKETING COMMUNICATIONS
If you choose to receive MIQU communications, we may use your contact details to send information concerning new formulas, House developments, selected releases and related communications.
You may withdraw from marketing communications at any time using the unsubscribe option provided in our emails or by contacting MIQU Client Care.
Withdrawing from marketing communications will not prevent us from sending necessary communications concerning an order, account or service request.
04 — HOW INFORMATION IS DISCLOSED
MIQU may disclose personal information only where reasonably necessary to operate our services, fulfil our obligations or comply with applicable law.
This may include disclosures to trusted service providers such as Shopify, payment processors, delivery and logistics partners, technology and hosting providers, fraud-prevention providers, professional advisers, analytics providers and marketing or advertising partners where those services are used.
We may also disclose information where required by law, regulation, legal process or a competent authority, or where reasonably necessary to protect MIQU, our clients or others.
MIQU does not disclose personal information indiscriminately.
Certain privacy laws may define some advertising or technology-related disclosures as a “sale” or “sharing” of personal information. Where such laws apply, MIQU will provide any rights or choices required by law.
05 — SHOPIFY
Our online store is hosted by Shopify, which provides the technology used to operate the MIQU online store and may process personal information in connection with visits, purchases and use of the website.
Shopify may process information in accordance with its own privacy practices and its agreements with MIQU.
06 — COOKIES & SIMILAR TECHNOLOGIES
MIQU and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website performance, protect against fraud and, where permitted, support analytics, personalisation and marketing.
Where consent is required, non-essential technologies will be used in accordance with the choices you make through our cookie and privacy controls.
You may review or change available cookie preferences through the privacy controls provided on the website.
07 — INTERNATIONAL DATA TRANSFERS
MIQU is born in the United Arab Emirates and serves clients internationally.
Our technology, payment, logistics and other service providers may process personal information in countries other than the country in which it was collected.
Where personal information is transferred internationally, MIQU will take measures required under applicable law to ensure an appropriate level of protection.
08 — DATA RETENTION
MIQU retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide services, maintain appropriate business records, resolve disputes and comply with legal, accounting, tax and regulatory obligations.
When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.
09 — YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply, you may have rights concerning your personal information.
These may include the right to request access to your personal information, request correction of inaccurate or outdated information, request deletion where applicable, withdraw consent where processing is based on consent, object to or restrict certain processing, and request information concerning how your data is processed.
Some rights are subject to legal limitations and exceptions.
To exercise an available privacy right, contact MIQU Client Care at support@maisonmiqu.com. We may need to verify your identity before completing certain requests.
UAE law provides individuals with protections relating to personal-data processing, including rights concerning correction and restriction or cessation of processing, subject to the law's conditions.
10 — DATA SECURITY
MIQU uses appropriate technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No digital system can be guaranteed to be completely secure. Where applicable law requires notification of a personal-data breach, MIQU will take the steps required by that law.
11 — THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
MIQU is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal data to them.
12 — CHANGES TO THIS POLICY
MIQU may update this Privacy Policy when our services, technologies, legal obligations or data practices change.
The date shown at the beginning of this policy identifies the latest revision.
Where required by law, we will provide appropriate notice of material changes.
13 — MIQU CLIENT CARE
For privacy questions or requests concerning your personal information, contact:
MIQU Client Care
support@maisonmiqu.com
MAISON MIQU
UNITED ARAB EMIRATES