Frequently asked questions

Orders are delivered across all Emirates.

Maison MIQU delivers to Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Maison MIQU delivers internationally to the United Kingdom, the United States and the 27 member states of the European Union.

United Arab Emirates. Estimated delivery: 1 to 3 business days.

GCC delivery. Estimated delivery: 2 to 5 business days.

International delivery. Estimated delivery: 5 to 8 business days.

Estimated delivery time begins once the order has been confirmed and prepared for dispatch. Orders are prepared and dispatched on business days. All delivery timeframes are estimates and may vary according to destination.

Delivery is complimentary on prepaid orders within the United Arab Emirates.

Delivery is complimentary on GCC orders of AED 700 or more. For orders below AED 700, the applicable delivery charge will be calculated and shown at checkout before the order is placed.

International delivery charges are the responsibility of the client and are calculated according to destination and order details. The applicable delivery charge will be shown at checkout before the order is placed.

Cash on Delivery is available within the UAE. A delivery charge of AED 25 applies to all Cash on Delivery orders.

The AED 25 charge will be shown at checkout before the order is placed.

International and GCC orders outside the United Arab Emirates may be subject to local customs procedures.

Customs duties, import taxes, clearance charges and any other destination-specific fees are not included in the product price or delivery charge and remain the responsibility of the client. These charges are determined by local authorities and may be collected before or upon delivery.

Once an order has been dispatched, available tracking information will be sent to the email address provided at checkout.

Tracking information may require a short period to become active after the parcel has been handed to the delivery partner.

Track Order

If you wish to amend or cancel an order, contact MIQU Client Care as soon as possible.

Once an order has entered preparation or dispatch, it may no longer be possible to alter or cancel it.

If an item arrives damaged, defective, incomplete or different from what you ordered, please contact MIQU Client Care as soon as possible with your order number and, where helpful, photographs of the item and packaging.

Once reviewed, Maison MIQU will arrange the appropriate remedy, which may include replacement or refund in accordance with applicable law. Where the issue is attributable to Maison MIQU or the condition in which the order was delivered, Maison MIQU will bear the reasonable cost of the return.

Unused and unopened products may be returned within 14 calendar days of delivery.

To qualify for a change-of-mind return:
The product must be unused and unopened.
Any hygiene seal or protective seal must remain intact.
The product and its primary packaging must be in their original, undamaged condition.

For hygiene and product-integrity reasons, skincare that has been opened, used or had its protective seal removed cannot be returned for a change of mind.

To begin a return, contact support@maisonmiqu.com with your order number and the item you wish to return. Please do not send a return before receiving instructions from MIQU Client Care.

For voluntary returns made because of a change of mind, return delivery costs are the responsibility of the client unless MIQU Client Care confirms otherwise.

Where The MIQU System is purchased as a complete presentation, all components must be returned together, unused and unopened, to qualify for a voluntary return.

Individual formulas from The MIQU System cannot be returned separately for a change of mind.

Once an eligible return has been received and inspected, Maison MIQU will confirm the outcome by email.

Approved refunds will be issued to the original payment method. Maison MIQU aims to process approved refunds within 3 business days of completing the return inspection. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

Original delivery charges are not refundable for voluntary change-of-mind returns.

Maison MIQU does not process direct exchanges for change-of-mind purchases.

For defective, damaged or incorrect products, replacement may be offered where appropriate.

MIQU Client Care
support@maisonmiqu.com
+971568334949

Please include your order number where available. Every enquiry is handled with discretion, attention and care.