Refund policy

RETURNS & REFUNDS
Last updated — September 2026
MIQU approaches every order with the same care as the objects themselves. If your order is not as expected, MIQU Client Care is available to assist.

RETURNS
Unused and unopened products may be returned within 14 calendar days of delivery, subject to the conditions below.
To begin a return, contact support@maisonmiqu.com with your order number and the item you wish to return. Please do not send a return before receiving instructions from MIQU Client Care.

RETURN CONDITIONS
To qualify for a change-of-mind return:
The product must be unused and unopened.
Any hygiene seal or protective seal must remain intact.
The product and its primary packaging must be in their original, undamaged condition.
The return request must be submitted within 14 calendar days of delivery.
MIQU reserves the right to decline a voluntary return that does not meet these conditions.

OPENED SKINCARE
For hygiene and product-integrity reasons, skincare that has been opened, used or had its protective seal removed cannot be returned for a change of mind.
This does not affect your rights where a product is defective, damaged, incorrect or otherwise subject to remedies under applicable consumer-protection law.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Every MIQU order should arrive as intended.
If an item arrives damaged, defective, incomplete or different from what you ordered, please contact MIQU Client Care as soon as possible with your order number and, where helpful, photographs of the item and packaging.
Once reviewed, MIQU will arrange the appropriate remedy, which may include replacement or refund in accordance with applicable law.
Where the issue is attributable to MIQU or the condition in which the order was delivered, MIQU will bear the reasonable cost of the return.

THE MIQU SYSTEM
Where The MIQU System is purchased as a complete presentation, all components must be returned together, unused and unopened, to qualify for a voluntary return.
Individual formulas from The MIQU System cannot be returned separately for a change of mind.
This does not affect remedies available for an individual item that is defective, damaged or incorrect.

RETURN DELIVERY
For voluntary returns made because of a change of mind, return delivery costs are the responsibility of the client unless MIQU Client Care confirms otherwise.
For damaged, defective or incorrect orders, MIQU will arrange or reimburse reasonable return delivery as applicable.
MIQU Client Care will provide the return instructions before your parcel is sent.

REFUNDS
Once an eligible return has been received and inspected, MIQU will confirm the outcome by email.
Approved refunds will be issued to the original payment method. MIQU aims to process approved refunds within 3 business days of completing the return inspection.
Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.
Original delivery charges are not refundable for voluntary change-of-mind returns. Where the return results from an error by MIQU, a defective product or another circumstance for which MIQU is responsible, applicable delivery charges will also be addressed as required.

EXCHANGES
MIQU does not process direct exchanges for change-of-mind purchases.
If you would prefer another formula, MIQU Client Care can assist with the return of an eligible unopened product and guide you toward a new order.
For defective, damaged or incorrect products, replacement may be offered where appropriate.

YOUR STATUTORY RIGHTS
Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer-protection law.
Where local law provides rights that are more favourable than this policy, those rights will apply.

MIQU CLIENT CARE
For return assistance or questions concerning an order:
support@maisonmiqu.com
MIQU Client Care will assist with the next steps.