Last updated — September 2026
MIQU approaches every order with the same care as the objects themselves. If your order is not as expected, MIQU Client Care is available to assist.
Unused and unopened products may be returned within 14 calendar days of delivery, subject to the conditions below. To begin a return, contact support@maisonmiqu.com with your order number and the item you wish to return. Please do not send a return before receiving instructions from MIQU Client Care.
To qualify for a change-of-mind return, the following must apply:
Opened Skincare
For hygiene and product-integrity reasons, skincare that has been opened, used or had its protective seal removed cannot be returned for a change of mind.
This does not affect your rights where a product is defective, damaged, incorrect or otherwise subject to remedies under applicable consumer-protection law.
Damaged, Defective or Incorrect Orders
Every MIQU order should arrive as intended. If something is not right, we will make it right.
Contact MIQU Client Care as soon as possible with your order number and, where helpful, photographs of the item and packaging.
Our team will review the situation and determine the appropriate remedy in accordance with applicable law.
MIQU will arrange the appropriate remedy — replacement or refund — as applicable. Where the issue is attributable to MIQU or the delivery condition, MIQU will bear the reasonable cost of the return.
The MIQU System
Delivery Costs
For voluntary change-of-mind returns, return delivery costs are the responsibility of the client unless MIQU Client Care confirms otherwise.
For damaged, defective or incorrect orders, MIQU will arrange or reimburse reasonable return delivery as applicable. MIQU Client Care will provide full return instructions before your parcel is sent.
Processing Your Refund
Once your eligible return is received and inspected, MIQU will confirm the outcome by email.
Approved refunds will be issued to the original payment method within 3 business days of completing the return inspection.
Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.
Original Delivery Charges
Original delivery charges are not refundable for voluntary change-of-mind returns. Where the return results from an error by MIQU, a defective product or another circumstance for which MIQU is responsible, applicable delivery charges will also be addressed as required.
Exchange Policy
MIQU does not process direct exchanges for change-of-mind purchases.
If you would prefer another formula, MIQU Client Care can assist with the return of an eligible unopened product and guide you toward a new order. For defective, damaged or incorrect products, replacement may be offered where appropriate.
Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer-protection law. Where local law provides rights that are more favourable than this policy, those rights will apply.
